Testimonials & Reviews
See what our clients think of us
I am proud to have been in the funeral profession since 1992. I am also proud and honoured to have helped so many people with funeral arrangements, who in return have always been appreciative for my assistance. Now I am equally proud of my team of staff who all share my attitude for client compassion and excellence in funeral service. So for those who do not know us I have included this page as testament of our years of local funeral service, from the people who really matter – the people we have helped.
If you've used our service we would love to hear from you.
My sister and I could not fault the professional, compassionate and efficient service from Paul Sullivan and staff. We had very little time to make arrangements after our mother passed away following a terminal diagnosis just over two months ago. We knew she wanted a simple cremation but had not had the opportunity to plan it or discuss it with anyone. One phone call on the day she died was all it took for Paul to guide us through this difficult and painful process and reassure us that our mum was in very safe hands. Thank you.
We owe a huge thank you for the wonderful service Sullivan & Son provided for our family.
The way they organised everything, showing compassion, superb customer service and care, was second to none and we are all extremely grateful.
Paul and all the team made a very difficult time much easier and the whole day was absolutely perfect.
The way they accommodated our many changes of mind and additional requirements, and the respect they showed to our entire family was much appreciated.
We couldn’t recommend them highly enough.
We first used the services of Paul and his team over 8 years ago with the passing of a close friend. We were so impressed with how every detail of what our friend wanted was achieved, that we have used Paul and his team ever since. On the sad passing of my father recently, we immediately called Paul and he arranged everything for us, which wasn’t easy as he had to liaise with family both in the UK and in Spain – and during the pandemic too.
Truly professional and caring throughout.
With thanks from the Johnson Family
I highly recommend them, from start to finish the advice they gave me was excellent. The service provided was superb exactly what was asked for and carried out with all consideration given to my friend and to those left behind.
A brilliant and caring service, kept in touch with our family so we knew what was happening at every step. On the day of the Cremation everything went like clockwork, would thoroughly recommend them.
Great service from a family run buisness and really friendly and easy to talk to. We are really glad we went with Sullivan and Son for our mums funeral and they didn’t let us down. Cheers Paul, appreciated.
I found Sullivan & Son online when my Mother sadly passed away in July 2020. As a family we couldn’t have been more pleased with the level of professionalism and consideration received throughout the arrangements and on the day of the funeral. Everything was as we asked, and nothing was too much trouble. I would highly recommend Sullivan & Son to anyone needing to arrange a funeral. Thank you so much.
Whitfield, Dover, Kent
My wife died recently and, upon recommendation, I asked Paul Sullivan to look after her funeral. From the start, he was extremely supportive, giving me the benefit of his obvious experience in a very friendly way. He explained what needed to be done and, where there were alternatives, gave me the pros and cons and let me decide. He was willing to act as the link with all the relevant third parties and the quality of his “extras” such as the floral tribute and service sheet printing was excellent. It all resulted in a thoroughly fitting tribute to my wife. A first-class service. I have no hesitation in recommending him.
At such an awful time, made worse by ‘lockdown’ conditions, Paul and the Sullivan team made every step clearer and easier. Can’t thank them enough for all their help and guidance with mums funeral.
Paul and his team have done a really great job in helping me & my family see my mum off. Nothing was too much trouble, they were patient & kind but one thing people never say is how fare the price is, they are much cheaper than anyone else in the area. I would strongly recommend them to anyone.
I can’t praise them enough in the way they conducted my mother’s Funeral, and would recommended them
The Sullivan and son team were very supportive and kind in regards to my Mum’s death. They were always available to answer questions and nothing was too much. Alan (celebrant) was wonderful. He came up to my home and organised the service with us, including us in every decision. Alan gave my Mum a beautiful service. Overall my experience with the team was very good and I would recommend their services to everyone.
A heartfelt thank you to Paul and his team for dealing so compassionately with my late Mum’s funeral. From the first meeting Paul just took over the whole process which was just what we needed. Whenever we called the office or emailed a reply was sent very quickly. Would highly recommend.
I would like to give a big thanks to all at Sullivan and Sons for their empathetic approach at a difficult time.
With their help and advice we said goodbye to a dear aunt with humour and love and the family all agreed that had she been there ( and though she was hard to please) she would have loved it
Lynne and Family
My husband, Martin, died unexpectedly and I had no idea where to turn. I googled funeral services and Sullivan & Son came up along with others. I chose this one as great reviews, local and family run. The best choice I ever made. Paul and Alan went way above what I ever expected. They guided me every step of the way and made it all very personal to Martin. The service went without a hitch. Price is excellent for the service they provided, the guidance they gave me I felt was priceless. I really cannot recommend them enough.
I would like to thank paul and Alex for all your help and kind words for my Dad’s funeral, I would recommend Sullivan’s and sons to anyone. They have done both my parents over the last 6 yrs and other family members too And i couldn’t thank them enough! Highly recommended
I cannot praise Sullivan’s enough for making all of the arrangements for the cremation and then memorial service for my Grandmother. So professional and took away the worry of all the things that needed to be taken care of. Costs were very reasonable and no hidden fees. We met Paul in the office and he was our line of contact, making everything seem very clear. Nothing was too much for him and we felt at ease to ask many questions. Alan oversaw the services and made sure things ran smoothly on the day. He was praised by the family for his professionalism but also his kind and caring easy manner. We would most definitely recommend Sullivan’s and Sons.
Thank you to everyone at
Thank you to everyone at Sullivans for there care and consideration in arranging my Mum’s funeral nothing was to much. My Dad and our family were touched by there consideration to detail.
Thank you all for your help at this difficult time
Paul and his team had it all and more. The Horse Drawn Hearse was perfection. A sad day for me and the family but my beloved wife would have congratulated me on using this Funeral Service for her. Thank you for arranging the wonderful send off for her.
I would like to thank Paul and his team for looking after us at this difficult time and helping us in a warm, considerate way.
Nothing was too much trouble.
I would also like to thank you so much for looking after my wife, Olive in a very compassionate way.
I would highly recommend you Paul and your team. Thank you.
I am writing this to say how great the service was for my family and I, for the service received from Paul and his team. Most of my arrangement were made through phone calls and Emails. As I live some distance away . My brother had a great send off. I could not fault the professionalism, and the best price by far. Thank you
Jenny Simmons (2018)
Richard Leveson (2018)
I have known of Sullivan and Son for over ten years and they were the unquestionable choice to conduct my mother’s funeral in January 2018 when she died aged 101. I had one meeting with Alex Sullivan to set things in motion and was most impressed with his unpretentious and efficient handling of all the necessary details. Alex and Paul Sullivan (who officiated at the funeral) are warm, compassionate, obliging and, quite simply, very likable personalities. I could not have been more satisfied with their service.
Lynda Dixon-Payne (2017)
I cannot recommend this company highly enough. The staff and the service they provide offer the highest level of professionalism, with a genuine compassion and sensitivity. They work hard to make sure everything is exactly how you would wish it to be, right down to the smallest detail, and all in a very kind, considerate and friendly way. They felt like good friends supporting me at a difficult time. I am extremely grateful, especially to Alex and Julie. Thank you so much.
Beverley Hall (2017)
The consistently excellent reviews for Alex, Paul and Julie at Sullivan & Son are well deserved and I can add another following our recent experience. From the very first telephone conversation they provided professional, helpful and respectful support for my family as we arranged Mum’s funeral. The logistics were complicated by a separate church service in Dover and burial in Surrey but everything went smoothly. Alex and Paul ensured we were comfortable with the arrangements at every stage and provided helpful advice throughout. Their costs were very reasonable and overall they provided us with great value for money.
W. Beckett (Maidstone 2016)
I admit it. I basically enlisted and conducted all the arrangements through emails. But if simplicity and an extremely helpful step by step guide is all you want during a very difficult time, then Paul and his team are the services to employ. They answered all questions promptly, enquired with the hospital on your behalf and provided paperwork with arrows and yellow highlights to greatly assist with what you need to fill out. Even their emails had a genuine personal touch of warmth & empathy rather than a tone of just doing a job. Direct Cremation in my dear Dad’s case wasn’t an insult or a guilt ridden trip. Paul’s team did it professionally, compassionately, and above all with dignity. My grateful thanks and appreciation to them.
C. Elvy (Shepherdswell 2016)
Paul and his team were absolutely fantastic. I must admit that the last thing I wanted to do was to arrange my Grandad’s funeral, it was hard enough losing him…but meeting Alex to make the arrangements was such a simple and easy process- I felt so much better within a few minutes of being there. I had contact with Julie later down the line, what a lovely lady! There was so much empathy and kindness from everyone there. The hearse arrived at my Nan’s as arranged, with Paul walking in front, I felt my Grandad could not have had a more dignified goodbye. For an extremely difficult day, it was made manageable by all of the Sullivans staff. The bearers were professional, and everyone made the comment that it was exactly the kind of send off they would want. They have since made arrangements with the church yard of our choice for internment of the ashes, another thing that had been playing on my mind. All in all, they made a scary process very simple…and I can’t thank them enough.
T. Hall (Dover 2015)
Alex, Paul and Julie were caring, kind, supportive, helpful, empathetic, professional, friendly, respectful, efficient and attentive throughout. They were simply exemplary in every way…On a financial note, the services provided were significantly less expensive than other ‘larger’ funeral directors, but the service that Alex, Paul and Julie provided was beyond cost, and we count ourselves as blessed to have found them.
P. Badham (Dover 2015)
I was so impressed by the level of service, help, and professionalism provided by Sullivan and Son, that I felt I had to write a review for Alex, Paul, Julie and the team and to recommend anyone going through the difficult process of arranging a funeral. It was an excellent, affordable, caring, non-pressurised service that made the whole process much easier and less painful
D. Tutt (Whitfield 2014)
To Paul, Alex and all other staff who made a very sad occasion bearable. Your help and comfort came at a very welcome time not just on the loss of my father but very much so on the loss of my husband, Rob
K. Howarth (Cheriton 2014)
Dear Alex & Paul
Thank you for all your help, advice and compassion over this very difficult time. As a family we would also like to thank you for looking after our beloved Craig during his last journey.
M .Hood (Dover 2013)
My sincere thanks for a lovely funeral arrangement for Andrew. Everything was perfectly organised with a sense of tranquility that would have pleased Andrew.
M. Barrett (Deal 2013)
Thank you so much for the lovely funeral arrangements you did for John, everybody said what a lovely funeral it was, so friendly and calm….thank you again Paul so much.
Mrs B Johnson (Lympne, Kent) 2012
I used Sullivan & Son 12 Beaconsfield Road Dover Kent CT16 2LL on the 9th February 2012 for my Mother Mrs D Molineux
They were extremely efficient, caring an considerate. Everything went smoothly. They made the whole experience easier, at a very difficult time. I found them on the internet after searching for other Funeral Directors which, compared to many others, they were much cheaper for the same service. Their web page is very easy to understand and you can tailor your needs to what ever you wish and see what you are paying for. Thank you Paul Sullivan.
K. Igglesden (Bethersden) 2012
I would like to recommend Sullivan and Son. Paul and his brother Alex are two kind considerate and very caring people .Nothing is too much trouble. Having never dealt with any funeral arrangements before both were so helpful guiding me all the way, listening and understanding at a very emotional time, answering all my questions , taking care of all the arrangements and making sure my uncle’s funeral was exactly what we wanted it to be. Julie French whom Paul recommended is a beautiful person who listens and has such a calming effect on people she meets. A beautiful service I can’t Thank You all enough x.
N. Irving-Moore (London) 2011
A big thank you for making a very sad and difficult time as easy as you possibly could. You were always friendly and reassuring which helps put one at ease. We loved all the little extra touches you provided (like the pebble) and we were very happy that my Mum looked very natural and peaceful.
Gareth & Becky (Whitfield) 2011
Just to say thank you for making a very hard time easier and thank you for helping us give Marcus the best send off we could. We couldn’t have done it without you.
S. Hatfull (Ashford) 2011
We were made to feel that we were in the home of a close friend and at no time did it feel that we were dealing with a business. I have no hesitation in recommending Sullivan & Son as a kind, caring and compassionate family run business
M.Chatwin River, 2010
My family would like to say how well we were treated by Paul and his company. We would highly recommend their services which they gave to us with such kindness, thoughtfulness in such a professional and caring way, at a very sad time for us. We would like to take this opportunity to give our heartfelt thanks to Paul & his company.
W. Brantinghm Whitfield, 2010
Paul we would like to thank you for the kind and caring way in which you helped us organise the funeral of my father, you took away all the stress and worry at a time when it was most needed. I would recommend your service without any hesitation, it was first class. A heartfelt thank you from mum and all the family.
J. Dixon St Margarets-at-Cliffe, 2010
I would like to thank Paul and all at Sullivan & Son for the help they gave us for my mum’s funeral. It was so lovely that she was treated as a person and not a number which I am sure only happened because of the family orientated people that they are and for all the support they gave the family at a traumatic time. Once again thank you very much Paul.
J. Roome. Shepherdswell, 2010
We were so pleased with the way Sullivan & Son handled our Mother’s funeral recently. This firm came highly recommended by a local businessman and we cannot thank them enough for their kindness and consideration throughout. The whole event was handled with such professionalism from start to finish, it made a very sad occasion much more bearable. Special thanks to Paul and all the members of his team.
B. Smith. Deal, 2010
There are not enough words to express my family and myself our thanks and gratitude to paul and his team for the service and above all i felt that it was like being with another brother to lean on. thank very very much.
R. Hurst, Maidstone, 2009
Paul organised and carried out a thorough and efficient funeral. He was always caring and attentive. The flowers he provided from a local florist, were lovely and the butterfly was a beautiful touch. Paul even volunteered to place some of the flowers, from my mum’s cremation service, on the grave of my father and sent two photos showing them. We changed the venue for the cremation and this was no problem. I obtained 3 quotes and Paul’s was easily the best value. I recommend Paul and would assure you that you will not find a better service.
B. Miller, Deal, 2009
I found Paul’s number and when I rang him, he had such a gentle voice, he put me at ease straight away and I knew then that I could trust his judgement for arranging my mum’s funeral. Paul was very professional, understanding and I felt that his services were personal to me and my family at this very sad time. Paul can’t do enough for you, whatever your wishes, he will accommodate them as best he can. I would highly recommend Sullivan & Son to take care of your loved ones funeral, you will not receive a better personal service. Thank you Paul for everything.
C. Steel, Egerton, Kent, 2009
I have, unfortunately, had the need to appreciate the services offered by Paul twice in the last few months. Firstly, at the funeral of a very dear friend. Secondly, on the sudden and unexpected death of my dear partner Alan. Obviously the whole experience of loosing a much loved partner is awful beyond description, but Paul helped make the processes bearable. Every request was met with the same calm, reassuring manner. He remembered every small detail, and was kind beyond the needs of his profession. My thanks to him.
F. Campbell, St Margaret’s-at-cliffe, 2009
I have had a very positive reaction to the funeral you helped organize. Everyone I spoke to said how refreshing it was – not at all sombre and very appropriate for Peter. Quite a few of our friends said they would like to go that way too.
J. McNaughton, River 2009
It helps so much when people like yourselves take so much of the strain off the bereaved family. From the chapel of rest to the church, from church to her final resting place was something that will live with us forever. It was done with great dignity and professionalism yet laced with simplicity and for that we will ever be thankful to you.
J. Nightingale & J. Carr, Hythe 2009
We found Sullivan & Son to be a caring and sensitive firm of funeral directors. Mr Sullivan was very considerate at this difficult time and carried out our wishes in all respects. The floral tribute was exactly as requested and all our queries and concerns were handled promptly and efficiently. We would like to give our sincere thanks to Sullivan & Son and would have no hesitation in recommending them to others.
H. Cummins, Deal 2008
Better than best, you treated Keith like a guest. Transported from Tenterden and tended at Dover. His ashes now spread, amongst Barhams clover.
H. Longshaw, Stoke-on-Trent 2008
I was most impressed with the way you handled all aspects of the funeral arrangements, for this can be a very distressing time but you dealt with it in a kind and understanding manner with the utmost efficiency. The funeral service was both beautiful and dignified, many people who attended made this comment. I would also like to thank you for the stone keepsake, what a thoughtful touch.
S. Britcher, Whitfield 2008
Search no more if you are looking for a totally professional and caring Funeral Director. My whole experience with Paul and his team has been second to none. Thank you so much Paul – you took care of us ALL in an exceptional way, for which I will be forever grateful.
T. Holt, Dover 2008
You provided a faultless service, with every detail taken care of in a caring, respectful way. The service and other arrangements were exactly as Mum wanted and it was very reassuring to have your professional guidance during this very difficult time.
J. Vince, Elham 2008
Your service was first class and so helpful at this very difficult time. Your true family orientated local service was so ideal for us… I will have no hesitation recommending you to any one.
H. & N. Wright, Dover 2008
We would just like to thank you and your staff for all the arrangements made for our relative…He would have been very proud and grateful for the kindness you have shown. The whole service was excellent and conducted with dignity.
R. Keeler, Dover 2007
At a time when emotions are difficult to control, your personal help, advice and reassurance was most welcomed and comforting. The sympathetic and professional manner in which you steered us through the requirements to ensure a smooth and problem free funeral…we are so very grateful to you.
J.Buchan, Sandwich 2006
I would not have the slightest hesitation in recommending you to others as you provide an extraordinarily efficient service, with every attention given to detail and executed with a calm concern which I found most reassuring.
J. Hudson, Deal 2005
Thank you and your staff for the faultless service you provided to me and my family from our first meeting to the funeral itself. By taking care of everything you took the extra strain away from us at this hard time and we felt the service given was very professional and more importantly personal and compassionate.
T. Attwood, Deal 2004
Your guidance and advice were of great value at a distressing time for all of us. We were grateful to you for taking away the responsibility for the funeral arrangements and to the drivers and bearers under your direction on the day of the funeral.
G. Davies, Dover 2003
I would like to express my thanks and that of my sisters for the way in which you organized and delivered the funeral… I was very impressed. it made the worry and the emotional overload from which we had all been suffering over the last weeks easy to deal with from the moment of our first interview.
J. Brown, Walmer 2002
I just wanted to say thank you again for the wonderful service that you gave to all of my family. You have been so kind at this very sad time.
D. Kempster, Folkestone 2001
Thank you for all your help and for your extremely professional services.
W. Funnell, Folkestone 2000
Paul should be congratulated for his manner, he is wholly professional and considerate to everyone’s needs. He made everything so easy for us. A true professional.
A. Daily, Folkestone 1999
My thanks for the way you arranged and conducted the funeral of my husband, you made things a lot easier for me at such a stressful time.
F. Bevan, Gateshead 1998
I cannot thank you enough for making what was a very emotional event one I can look back on with good memories and a sense of peace and fulfilment.
P. Buss, Rochester 1997
Thank you and your colleagues for the great service you gave us… it was tremendously helpful to me on the day to have such speedy attention and your calm and supportive help.
J. Carden, Folkestone 1996
Your kind attention to all the arrangements and sympathy, not forgetting the patience and understanding given to me by yourself have been very much
appreciated and I thank everyone from the bottom of my heart.
T. Hammerton, Folkestone 1995
I would like to thank you and your staff for the help provided that made a sad day pass with great dignity
C.Cordell – Dover
Paul was fantastic and nothing was too much trouble for him. The service was beautiful – Mum would have been proud.
C.Steel – Egerton
Every request was met with the same calm, reassuring manner. Paul remembered every small detail and was kind beyond the needs of his profession.
j. McNaughton – River
From the chapel of rest to the church, from church to her final place… was done with great dignity and professionalism yet laced with simplicity.
R. Hurst (Maidstone 2009)
I obtained three quotes and Paul’s was easily the best value. I recomend Sullivan & Sons and would assure you that you will not find a better Service